Wednesday, September 4, 2013
Keep It Simple, Stupid, Because If You Don't...
Sometimes I'm sorry about the things I post here. Of course, I always know who I am and what I'm up to, but then I forget that everyone else might be confused. So I hit my head and say: "Duh, you should've thought of that!"
In other words, all those times I am guilty of forgetting the very first rule, which is KISS, "Keep it simple, stupid!" Making me the stupid one there, in case you didn't get that. I've actually expanded the first rule, making it more helpful, which might be useful to share here: KISSBIYDTSWBICATYO. Get that? Obviously, it stands for, "Keep it simple, stupid, because if you don't, then someone will become instantly confused and turn you off!"
I've had a number of people "turn me off," probably because they were "instantly confused." Again, I know what I'm up to, but it's not perhaps immediately clear to everyone else. So it's very, very, extremely important -- Note to Self -- that I remember this rule. It's important, so important that I'm going to memorize it: KISSBIYDE. No, KISSBIYDS, damn, missed it again. Let me look: KISSBIYDTS (the S is for someone, not E for everyone) Then the end, WBICATYO. I think I can remember that as a W followed by BIC AT YO, a BIC pen @ YO[u]. OK, got it!
So why are people so instantly confused? I hate to be potentially insulting, but clearly they're not entirely focused in. Teachers tell me these days it's all video games and graphic novels, dumbing down everyone. To which I shout a hale and hearty, "Amen!" I'm sick of video games and graphic novels dumbing things down! I asked at the library why they even stocked video games and graphic novels, and they said they didn't really want to. But, it seems, when you've got morons as your audience, they can be very demanding. They throw fits and pee in the book deposit!
But to be magnanimous and not alienate these easily alienated people -- wilting violets -- naturally I will take the blame. That's only right, keeping with the first rule of customer service: TTBBIYPIWIBTWBIOJON. You probably remember the old rule: "Take the blame, because if you put it where it belongs, they will be instantly offended, justified or not."
I've known a few people in business. And believe me, they're rolling their eyes something fierce at this stuff. Always having to cater to the customers, it's an understandable drag! But the businessman gets 'em back in private, tossing around these acronyms. Like, TCAREWTNWIAATT, "The customer's always right, except when they're not, which is actually all the time!"